Shipping policy

Pancake Now Shipping Policy

Effective Date: 03/01/2025
Ship-From Location: 2453 W Parkside Lane, Suite 160, Phoenix, AZ 85027

Processing Times: We process orders Monday through Friday between 9:00 AM and 5:00 PM (local Arizona time).
Processing Window: Most orders will be processed within 1 business day of being placed. Orders placed after 5:00 PM or on weekends/holidays will be processed the following business day.
Out-of-Stock Notifications: If any items in your order are out of stock, we will promptly notify you and provide options to modify or cancel your order.

Flexible Carriers: We partner with various shipping carriers, including USPS, UPS, and FedEx, to ensure your order arrives quickly and safely.
Domestic Shipping Only: At this time, we ship exclusively within the United States.
Shipping Rates:
- Free Shipping on Orders Over $100: If your order total exceeds $100 (before taxes and discounts), you qualify for free standard shipping (Domestic Contiguous US).
- Real-Time Rates: For orders under $100, shipping costs are calculated in real-time at checkout based on the package weight, size, and destination.

Standard Shipping: Estimated delivery time is 3–5 business days once your order has been processed and shipped.
Expedited Shipping: If you need your pancakes sooner, we offer expedited shipping options at checkout for an additional cost. Estimated delivery times for expedited shipping will be provided at checkout.

No Temperature Control Required: Our pancakes do not require refrigeration or temperature-controlled shipping under normal circumstances.
Heat Damage: In rare cases, extreme heat during transit may affect product quality. If you suspect heat damage or spoilage, please contact us within 5 business days of receipt to discuss a replacement or other resolution.

Once your order ships, you will receive a confirmation email with tracking information. You can use this information to monitor your package’s progress until it arrives at your door.

Spoilage Claims: If you believe your pancakes have spoiled due to transit or temperature issues, please notify us within 5 business days of delivery. We will work with you to find a solution, which may include a replacement or refund.
Damaged Orders: If you receive a damaged package or items, please contact us immediately at support@pancakenow.com or 602-730-0060 with pictures of the damage so we can address the issue promptly.
General Returns: For questions about returns not related to damage or spoilage, please refer to our [Return Policy] or contact our customer service.

If you have any questions or concerns about your order or our shipping policy, please reach out to our team: